Our Helpdesk Support Service – enables us to raise support tickets, offer technical phone help, and remotely log in to our clients’ devices and PCs to resolve any issues wherever possible. Our primary focus is always to provide excellent and efficient customer service, this has become the cornerstone of our success.

Fleet Management – This is done through our in house software and all service and firmware upgrades are done when the manufacturers send service bulletins out. Then they are done either remotely or as part of the preventative maintenance programme.
Your typical cost per copy includes
• Delivery, installation, and initial connection to the network
• Customer training and ongoing
• Parts, toner and other consumables (excluding paper and staples)
• Agreed KPIs/ SLA including 4h response (typical response time 3h 51m)
• Preventative maintenance visits
• Breakdown maintenance – call out and labour costs (excluding intentional damage) First time fix is 96% and our devices have an average uptime of 97%
• Firmware upgrades